Payment/Refund Policy

Payment Policy

Charges / Fees

Websites from Moneo Medical Informatics are designed to save your clinic money. They help you reduce staff time by providing answers to routine questions, such as office hours, where you are located, and what services you provide. Our websites are also priced well below other clinic website service providers.

In order to keep costs at such low levels, ads from local and national sponsors will appear at the bottom of each website. These ads meet CMA Guidelines are structured so that no physician or clinic is viewed to be endorsing any product.

Medical Practice Website Packages include:

  • Use Your Existing URL: $250/year + GST
  • Get A Custom URL: $350/year + GST

For details on what is included, please see our medical website package page.

Payments and Processing

All payments are in CAD, and can be made by PayPal, Visa, MasterCard, or cheque. Payments are processed by our marketing partner, Qumark Marketing Ltd. For any billing-related questions, please contact us.

Refund Policy

Subdomain Package

You are not under any contractual obligation for your clinic website. Should you wish to have your site removed from the web for any reason, please contact us at [email protected] and it will be taken down within 48 hours. If you want changes to the site, that service is available on an ongoing basis through our Support Team.

Note: This package has been discontinued. We will no longer be accepting applications for the free service.

Existing URL Package

You own the domain name and your relationship for cancellation or refund for that is with the domain name registrar you purchased it from. For the service of providing and managing the web site, all fees are available for full refund until Moneo sends the confirmation email that your site is live. From that date you have 5 business days to cancel the purchase and receive a full refund. No refund is available more than 5 business days after notification that you site is complete and functioning. If you want changes to the site, that service is available on an ongoing basis through our Support Team.

Custom URL Package

You will be contacted by Moneo staff to approve the domain name prior to its purchase. Once you have approved the name, that portion (the first $100) of the purchase is non-refundable. For providing and managing the web site, all fees are available for full refund until Moneo sends the confirmation email that your site is live. From that date you have 5 business days to cancel the purchase and receive a full refund. No refund is available more than 5 business days after notification that you site is complete and functioning. If you want changes to the site, that service is available on an ongoing basis through our Support Team.

Multi-Year Subscription

If you have a subscription plan to purchase a domain name for multiple years to achieve a cost savings, that portion (anything over and above $250) of the purchase is non-refundable after you have approved the domain name. For providing and managing the web site, all fees are available for full refund until Moneo sends the confirmation email that your site is live. From that date you have 5 business days to cancel the purchase and receive a full refund. No refund is available more than 5 business days after notification that you site is complete and functioning. If you want changes to the site, that service is available on an ongoing basis through our Support Team.

Refunds will be provided only if written notice of cancellation is received within the specified time frame. Such notification must be submitted to s[email protected].